Refund policy

Returns

You have 30 days from the day your order arrives to request a return.

Every piece is made to order for you. We accept returns for any reason within those 30 days, as long as the piece comes back unworn and unwashed, in the condition you received it, in its original bag.

How to return

  1. Email support@nostalgia1964.com with your order number and the piece you’re sending back.
  2. Once we’ve confirmed your return, send the piece to:
    Nostalgia 1964 — Returns
    124 City Road
    London EC1V 2NX
    United Kingdom
    Put your order number inside the parcel. Please wait for our confirmation before sending anything.
  3. Return shipping is paid by you. Use a tracked service — we can’t refund a parcel that never arrives. If you’re sending from outside the UK, mark the customs form “Returned goods”.

Refunds
Once your return arrives and has been checked, we refund the price of the piece to your original payment method within 14 days. If you return your whole order within 14 days of delivery, we also refund the original standard shipping charge.

Damaged, faulty or wrong item

Check your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@nostalgia1964.com within 30 days of delivery with your order number and clear photos. We’ll replace it or refund it in full, including shipping — you won’t pay to send anything back.

Exchanges

We don’t do direct exchanges. Return the piece as above and place a new order for the size you want.

EU, EEA (including Norway) and UK: your right to cancel

On top of the above, if you live in the EU, the EEA or the UK, you can cancel your order within 14 days of receiving it, for any reason and without giving one. Tell us by email at support@nostalgia1964.com, then send the piece back within 14 days of telling us. You pay the cost of sending it back.

You may try a piece on as you would in a shop. If it comes back worn or washed beyond that, we may reduce the refund to reflect its loss in value. We refund within 14 days of receiving the piece back, or of receiving proof that you’ve sent it, whichever comes first.

Questions

support@nostalgia1964.com